Privacy Policy

This Privacy Policy describes how Jet's Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, retains, and protects information about you when you visit our website at pizzajets-meal.rest, place an order, use our online services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal information with transparency and care.

By accessing or using our website, mobile platform, or any related services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms set forth here, please discontinue use of our services immediately.

This Privacy Policy is intended to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection statutes.

1. Who We Are

Jet's Pizza is a food service business operating within the United States. We provide pizza and related food products to consumers through our website and associated ordering platforms.

For any privacy-related inquiries, requests, or concerns, please contact us using the details provided in the "Contact Us" section at the end of this document.

2. Information We Collect

We collect a variety of information depending on how you interact with our website and services. The categories of personal information we collect include the following:

2.1 Personal Identification Information

When you create an account, place a food order, sign up for promotions, or contact our customer service team, we may collect personal identification information such as:

• First and last name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Username and password (stored in encrypted form)
• Payment information (processed through secure third-party payment processors; we do not store full card numbers)
• Order history and preferences
• Special dietary requests or notes submitted with orders

2.2 Usage Data and Browsing Information

When you visit our website, we automatically collect certain technical and behavioral information, including:

• IP address and approximate geographic location derived from IP
• Browser type, version, and language settings
• Operating system and device type
• Pages viewed and links clicked on our website
• Referring URLs (the website you came from before visiting ours)
• Time and date of your visit and the duration of your session
• Search queries made within our website
• Interaction with menus, promotions, and checkout flows

2.3 Device Information

We may collect specific information about the device you use to access our services, including:

• Device identifiers (such as mobile advertising IDs where applicable)
• Hardware model and screen resolution
• Network connection type (Wi-Fi, cellular)
• Mobile carrier (where applicable)
• App version and crash logs (if applicable to any mobile ordering feature)

2.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. This may include session cookies, persistent cookies, and third-party analytics cookies. For more details, please see Section 8 (Cookie Usage) of this policy.

2.5 Communications Data

If you contact us by email, through a contact form, or via any other communication channel, we may retain those communications along with your contact details and the content of your messages for record-keeping, quality assurance, and legal compliance purposes.

2.6 Voluntarily Submitted Information

We may collect additional information that you voluntarily provide, such as survey responses, feedback submissions, reviews of our products, participation in contests or sweepstakes, and social media interactions where you tag or mention us.

3. How We Use Your Information

We process your personal information for specific, legitimate purposes. The primary ways we use the data we collect include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling food orders placed through our website
• Communicating order confirmations, updates, and delivery status notifications
• Managing your customer account and saving order preferences
• Processing payments and issuing refunds or credits where applicable
• Providing customer support and resolving disputes

3.2 Analytics and Website Improvement

• Analyzing how users navigate and interact with our website to improve functionality and user experience
• Identifying technical issues, bugs, or performance problems
• Measuring the effectiveness of our marketing campaigns and promotions
• Conducting internal research and business intelligence activities
• Generating aggregated, anonymized statistical reports

3.3 Marketing and Promotions

• Sending you promotional emails, newsletters, discount offers, and special deals — only where you have provided consent or we have a legitimate business interest
• Personalizing content and offers displayed to you on our website based on your order history and browsing behavior
• Retargeting advertising through third-party advertising networks (subject to your cookie preferences)
• Notifying you of new menu items, seasonal promotions, and limited-time offers

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send you or by contacting us directly at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to valid legal processes, court orders, or government authority requests
• Detecting, preventing, and investigating fraudulent transactions, abuse, or security breaches
• Enforcing our Terms of Service and other applicable agreements
• Protecting the rights, property, and safety of our customers, employees, and the public

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated not to disclose or use it for any other purpose. Categories of service providers include:

• Payment processors: To securely handle credit/debit card and digital wallet transactions
• Delivery and logistics partners: To fulfill delivery orders to your specified address
• Email and communication platforms: To send order confirmations and marketing messages
• Analytics providers: Such as Google Analytics, to help us understand website usage
• Cloud hosting and IT infrastructure providers: To maintain and operate our website and databases
• Customer support platforms: To manage and respond to customer inquiries
• Advertising networks: To serve targeted advertisements based on your preferences

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to: (a) comply with a legal obligation, subpoena, court order, or governmental request; (b) protect and defend our legal rights or property; (c) prevent or investigate possible wrongdoing in connection with our services; or (d) protect the personal safety of users or the public.

4.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, sale of assets, reorganization, or similar corporate transaction, your personal information may be transferred to the successor entity as part of that transaction. We will notify you of any such change via email and/or a prominent notice on our website and will inform you of any changes to this Privacy Policy that result from such a transaction.

4.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data with third parties for research, marketing, analytics, or other business purposes. This data cannot reasonably be used to identify any individual.

5. Data Security

We take the security of your personal information seriously. We have implemented a range of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, misuse, or destruction.

5.1 Technical Measures

• Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our website
• Encrypted storage of sensitive data, including account passwords (hashed and salted)
• Regular security audits and vulnerability assessments of our systems
• Firewall protection and intrusion detection systems
• Tokenization of payment data in compliance with PCI DSS standards

5.2 Administrative Measures

• Access to personal information is restricted to authorized personnel with a legitimate business need
• Employee training on data privacy and information security best practices
• Data processing agreements with all third-party service providers
• Internal data governance policies and procedures

5.3 Limitations

Despite our best efforts, no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information. In the event of a data breach that affects your personal information, we will notify you as required by applicable law, including applicable state breach notification statutes.

6. Your Privacy Rights

Depending on your location within the United States, you may have specific rights regarding your personal information. We honor these rights as described below.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom it has been shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions (e.g., information necessary to complete a transaction or comply with legal obligations).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information for monetary compensation, but if we share data for advertising purposes, you may opt out.
• Right to Limit Use of Sensitive Personal Information: Where applicable, you have the right to limit our use and disclosure of sensitive personal information to only what is necessary to provide the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality because you exercised your privacy rights.
• Right to Data Portability: You may request that we provide your personal information in a portable, readily usable format that allows you to transmit the data to another entity.

6.2 General Privacy Rights for All Users

Regardless of your location, we strive to honor the following requests from all users:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete information in your account.
• Right to Deletion: You may request deletion of your personal information, subject to legal obligations.
• Right to Withdraw Consent: Where we process data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Opt-Out of Marketing: You can unsubscribe from marketing communications at any time.

6.3 How to Submit a Privacy Request

To exercise any of the rights described in this section, please contact us using one of the following methods:

• Email: [email protected]
• Website: pizzajets-meal.rest

We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you of the reason and extension period in writing. We may need to verify your identity before fulfilling any request.

7. Data Retention

We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected or as required by applicable law. Our general data retention practices are as follows:

When personal information is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our internal data governance policies.

8. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and help us understand how visitors interact with our site. Cookies are small text files stored on your device by your web browser.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These enable core features such as page navigation, secure login, and the shopping cart. These cookies cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: Collect information about how visitors use our website (e.g., pages visited, time spent, errors encountered). This data is used in aggregate to improve our website performance.
• Functionality Cookies: Allow the website to remember choices you make (such as your preferred location, language, or saved order) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements to you and track the effectiveness of our advertising campaigns. These may be set by third-party advertising networks.

8.2 Managing Your Cookie Preferences

You have the right to accept or decline non-essential cookies. You can manage your cookie preferences through our cookie consent tool, available upon your first visit to our website. You may also configure your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

For detailed information about the specific cookies we use, their duration, and how to opt out, please review our full Cookie Policy, available on our website at pizzajets-meal.rest.

9. Children's Privacy

Jet's Pizza does not knowingly collect, solicit, or process personal information from children under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA). Our website and ordering services are designed for adult consumers.

We do not direct our marketing or services to individuals under 18 years of age. If you are under 18, please do not use our website, create an account, or submit any personal information. If a parent or guardian believes that their child has provided us with personal information without consent, they should contact us immediately at [email protected] so that we can promptly delete such information from our records.

If we discover that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our systems.

10. International Data Transfers

Jet's Pizza is based in the United States, and our primary data processing activities take place within the United States. If you access our website or services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

Some of our third-party service providers may also operate in other countries. Where we transfer personal information outside the United States to international service providers, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

By using our services, you consent to the transfer of your personal information to the United States and to the processing of your data in accordance with this Privacy Policy and applicable U.S. law.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or external services that are not operated by us. For example, you may find links to our social media profiles, third-party delivery platforms, or partner websites. This Privacy Policy does not apply to those third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the privacy practices, content, or security of third-party sites and have no control over how they collect or use your information.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites you visit indicating that you do not wish to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond to browser-based Do Not Track signals. However, you can manage your tracking preferences through our cookie consent tool or by adjusting your browser settings.

California residents may also exercise their rights under the CCPA/CPRA regarding the sale or sharing of personal information for advertising purposes, as described in Section 6 of this policy.

13. Federal Trade Commission (FTC) Compliance

We are committed to complying with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be transparent, fair, and consistent with our representations to consumers. We do not engage in deceptive data collection or use practices, and we maintain reasonable security measures to protect consumer information as required by FTC guidelines.

If you believe that our data practices are unfair, deceptive, or otherwise violate consumer protection laws, you have the right to file a complaint with the Federal Trade Commission at www.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

14. Filing a Complaint with Data Protection Authorities

If you believe your privacy rights have been violated and you are not satisfied with our response to your complaint, you have the right to file a complaint with the appropriate regulatory authority.

14.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

14.2 All U.S. Residents

Any U.S. resident may file a complaint with the Federal Trade Commission (FTC):

• FTC Website: www.ftc.gov/complaint
• FTC Consumer Response Center: 1-877-FTC-HELP (1-877-382-4357)

We encourage you to contact us first at [email protected] so that we have the opportunity to address your concern before you file a formal complaint.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you an email notification or displaying a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If we make changes that materially reduce your rights or significantly alter how we use your personal information, we will provide you with clear and conspicuous notice and, where required by law, obtain your renewed consent.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

When contacting us about a privacy matter, please include your full name, email address, and a clear description of your request or concern so that we can respond to you efficiently. We will acknowledge receipt of your request within 5 business days and will work to resolve your inquiry within the timeframes required by applicable law.